Linux Support Analyst (Level 1)

Job description

JetRails, Mission Critical Web Hosting Solutions Provider, is looking for a full time employee for the Operations Team.

Online since year 2000, JetRails has transformed from a simple web hoster for B2C providing services at several dollars a month, to a complex, high performance end-to-end platform. Our B2B customers receive top-notch service with immediate hands on support and blazing fast websites and they pay top dollar for the opportunity to host on our platform. We are light on our feet, quick to adapt, and will do _anything_ to ensure customer happiness.
 

Benefits of working for JetRails.com:

  • Tremendous growth potential
  • High level technical hands-on experience
  • Competitive salary
  • Health and Dental Insurance
  • Retirement 401k plan matching
  • Relaxed, and focused atmosphere

Description: Linux Support Analyst (Level 1)

  • Full-Time Employment
  • Field support requests by Telephone, E-Mail, and Ticketing System
  • Work within a project management system
  • Work within a Linux Operating System environment
  • Provide technical support remotely
  • Work with cPanel/WHM
  • Support Linux Shared, Virtual Private (VPS), and Dedicated Servers
  • Participate as a team member to diagnose, troubleshoot, and resolve difficult issues
  • Participate on and lead projects, assignments, and provides status reports
  • Images servers, optimizes server configurations, and performs software installations
  • Investigate Abuse and Security violations
  • Identifies and escalates issues as appropriate

Requirements

  • Fluent in English (Strong verbal and written communications)
  • Positive personality
  • Ambitious, and eager to learn
  • 1 year experience in customer support/service
  • Experience as System Administrator, or End User of a Linux Operating System
  • Understanding and experience of Linux Command Line
  • General Understanding of Networking (TCP/IP, DNS, Routing, E-Mail)
  • Demonstrates independent thinking and decision-making abilities
  • Strong organization skills
  • Excellent customer service skills
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with an ability to work in a fast paced environment